How is warranty coverage tracked?

Coverage is stored per serial number with a start date, an end date, the supplier or manufacturer, and the receipt or invoice reference.

Can I see warranties about to expire?

Yes. Expiring coverage is listed so you can contact the customer or return faulty stock to the supplier before the window closes.

Does it cover in-house guarantees on repairs?

You can record your own workmanship guarantee on a repair job, so a return visit is recognised as covered work rather than a new billable job.

What about warranty claims with suppliers?

Each claim records the item, the fault, the date raised, the supplier reference, and the outcome, so nothing sits unresolved for months.

Warranty management software

Instrument Warranty Management Software for Music Shops

Warranty is money you either recover from a supplier or absorb yourself. Music Shop Suite ties coverage to the serial number, so when an amp comes back in eighteen months you know in seconds whether it is covered, by whom, and until when.

Coverage dates recorded against the serial number, not a filing cabinet
Supplier and manufacturer references with receipts attached
Expiring-soon list so claims get raised in time
Your own workmanship guarantee on repair jobs
Claim status from raised to resolved

Start your shop — $49/month See the dashboard

Coverage lives on the instrument

A serial number is the only reliable key for warranty. Attaching coverage to the unit means the answer is the same whoever is behind the counter.

Start and end dates per serialised unit
Purchase invoice and supplier reference attached
Full ownership and service history on the same record

Claims that do not get forgotten

An unresolved supplier claim is a cost sitting on your shelf. Tracking each claim through to outcome keeps that money moving.

Fault description and date raised
Supplier RMA or reference number
Outcome: replaced, credited, repaired, or rejected

Your own guarantee on repairs

If you guarantee your workmanship, that promise should be recorded. A covered return visit is a warranty job, not a free job you argue about.

Guarantee period per repair work order
Return visits linked to the original job
Cost of warranty rework visible in your reporting

Tell customers before they find out

Knowing which coverage expires this month lets you contact the customer first — the cheapest goodwill in retail.

Expiring-coverage view by month
Customer contact details on the same record
Service reminder notes alongside purchases and rentals

See the workbench before you sign up

Inventory, pricing, lesson bookings, and instrument lending all live in the same back-office dashboard — no separate apps, no re-keying between them.

Music shop inventory dashboard listing instruments with SKU, serial number, condition, cost, price and status — InventoryEvery instrument tracked by SKU and serial with condition, cost, retail price, and live status — for sale, on hold, in repair, or sold.

Weekly lesson booking calendar with student lessons, teachers, rooms and attendance — Lesson bookingsA weekly teaching calendar with rooms, teachers, and attendance marking — plus the invoice that follows each lesson block.

Pricing and margin report showing revenue, cost of goods, gross profit and per-product markup — Pricing & marginRevenue, cost of goods, gross profit, and markup per product so you price from real numbers instead of gut feel.

Honest note

Back office, not a till

Keep your existing payment setup. Music Shop Suite holds the serial numbers, the coverage, and the claim history.

Frequently asked

How is warranty coverage tracked?: Coverage is stored per serial number with a start date, an end date, the supplier or manufacturer, and the receipt or invoice reference.
Can I see warranties about to expire?: Yes. Expiring coverage is listed so you can contact the customer or return faulty stock to the supplier before the window closes.
Does it cover in-house guarantees on repairs?: You can record your own workmanship guarantee on a repair job, so a return visit is recognised as covered work rather than a new billable job.
What about warranty claims with suppliers?: Each claim records the item, the fault, the date raised, the supplier reference, and the outcome, so nothing sits unresolved for months.

Keep exploring the workbench

Every part of the shop lives in one system. Follow the workflow closest to what you are trying to fix first.

Run your shop on one workbench — starting today.

$49/month, no contracts, no trial. Import your spreadsheet, invite your team, and have inventory, repairs, rentals, and lessons in one place tonight.