Repair work order software
Instrument Repair Work Order Software for Music Shops and Luthiers
Music Shop Suite turns the back-bench guessing game into a clean ticketing flow: intake, estimate, work-in-progress, ready for pickup, paid. Built for guitar shops, band-and-orchestra repair benches, and independent luthiers.
- Repair tickets opened at intake with photos and an estimate
- Parts pulled from inventory and labor logged per ticket
- Per-tech queues with status, notes, and bench photos
- Customer notifications when work is ready for pickup
Intake without the paper
Open a ticket at the counter with the customer's contact, the instrument, the reported issue, intake photos, and an estimate. The work order prints or emails the same minute.
- Customer, instrument, and reported issue captured at intake
- Intake condition photos attached to the ticket
- Estimate and approval recorded
Parts and labor that bill themselves
Pull a set of strings or a bridge pin from inventory and the cost lands on the ticket. Log bench time as you go. The final invoice rolls up parts, labor, and tax automatically.
A queue per tech
Each tech has their own bench queue with active, waiting-on-parts, and ready-for-QC buckets. No more sticky notes on the workbench.
Customers know what's happening
When a ticket moves to ready for pickup, the customer gets notified. No more 'is it done yet?' calls.
Frequently asked
- Can a customer drop off an instrument and get a work order?
- Yes. Open a repair ticket at intake with the customer, the instrument, the reported issue, the estimate, and intake photos. Print or email the work order on the spot.
- Does it track parts and labor?
- Yes. Log parts pulled from inventory and labor time against each ticket, and the final invoice rolls up automatically.
- Can techs update tickets from the bench?
- Yes. Each tech has their own queue and can update status, add notes and photos, and mark a ticket ready for pickup from any device.
Try Music Shop Suite with your own stock.
$49/month, no contracts, no trial. Import your spreadsheet, invite your team, and run your shop on one workbench.
Start your shop — $49/month