Can a customer drop off an instrument and get a work order?

Yes. Open a repair ticket at intake with the customer, the instrument, the reported issue, the estimate, and intake photos. Print or email the work order on the spot.

Does it track parts and labor?

Yes. Log parts pulled from inventory and labor time against each ticket, and the final invoice rolls up automatically.

Can techs update tickets from the bench?

Yes. Each tech has their own queue and can update status, add notes and photos, and mark a ticket ready for pickup from any device.

Repair work order software

Instrument Repair Work Order Software for Music Shops and Luthiers

Music Shop Suite turns the back-bench guessing game into a clean ticketing flow: intake, estimate, work-in-progress, ready for pickup, paid. Built for guitar shops, band-and-orchestra repair benches, and independent luthiers.

Repair tickets opened at intake with photos and an estimate
Parts pulled from inventory and labor logged per ticket
Per-tech queues with status, notes, and bench photos
Customer notifications when work is ready for pickup

Start your shop — $49/month See the dashboard

Intake without the paper

Open a ticket at the counter with the customer's contact, the instrument, the reported issue, intake photos, and an estimate. The work order prints or emails the same minute.

Customer, instrument, and reported issue captured at intake
Intake condition photos attached to the ticket
Estimate and approval recorded

Parts and labor that bill themselves

Pull a set of strings or a bridge pin from inventory and the cost lands on the ticket. Log bench time as you go. The final invoice rolls up parts, labor, and tax automatically.

A queue per tech

Each tech has their own bench queue with active, waiting-on-parts, and ready-for-QC buckets. No more sticky notes on the workbench.

Customers know what's happening

When a ticket moves to ready for pickup, the customer gets notified. No more 'is it done yet?' calls.

See the workbench before you sign up

Inventory, pricing, lesson bookings, and instrument lending all live in the same back-office dashboard — no separate apps, no re-keying between them.

Music shop inventory dashboard listing instruments with SKU, serial number, condition, cost, price and status — InventoryEvery instrument tracked by SKU and serial with condition, cost, retail price, and live status — for sale, on hold, in repair, or sold.

Pricing and margin report showing revenue, cost of goods, gross profit and per-product markup — Pricing & marginRevenue, cost of goods, gross profit, and markup per product so you price from real numbers instead of gut feel.

Weekly lesson booking calendar with student lessons, teachers, rooms and attendance — Lesson bookingsA weekly teaching calendar with rooms, teachers, and attendance marking — plus the invoice that follows each lesson block.

Instrument lending and rental tracker with borrowers, due dates, overdue badges and deposits — Instrument lendingLoans and rentals by unit: who has it, when it is due, what deposit is held, and which agreements are overdue.

Frequently asked

Can a customer drop off an instrument and get a work order?: Yes. Open a repair ticket at intake with the customer, the instrument, the reported issue, the estimate, and intake photos. Print or email the work order on the spot.
Does it track parts and labor?: Yes. Log parts pulled from inventory and labor time against each ticket, and the final invoice rolls up automatically.
Can techs update tickets from the bench?: Yes. Each tech has their own queue and can update status, add notes and photos, and mark a ticket ready for pickup from any device.

Keep exploring the workbench

Every part of the shop lives in one system. Follow the workflow closest to what you are trying to fix first.

Run your shop on one workbench — starting today.

$49/month, no contracts, no trial. Import your spreadsheet, invite your team, and have inventory, repairs, rentals, and lessons in one place tonight.