How does warranty tracking work?

Warranty terms, start date, expiry date, and the supplier or manufacturer sit on each instrument's record alongside the purchase receipt. Expiring warranties surface as a list rather than as a surprise at the counter.

Can it track warranties on instruments I have sold?

Yes. The unit record survives the sale, so when a customer returns eight months later with a fault you can see what they bought, when, from whom you bought it, and whether it is still covered.

Does it handle manufacturer warranty claims?

It keeps everything a claim needs in one place — serial, purchase date, supplier invoice reference, fault description, and the repair work order — so submitting a claim is a copy job rather than an archaeology project.

$49 a month for the whole system, including inventory, clients, rentals, repairs, lessons, and accounting.

Warranty tracking

Instrument Warranty Tracking Software That Answers 'Is It Covered?'

Warranty questions arrive at the worst moment: a customer at the counter with a fault, a supplier asking for a purchase reference, and nobody able to find the invoice. Music Shop Suite keeps coverage dates, receipts, and claim history on the instrument itself, tied to its serial number.

Warranty start, expiry, and terms stored per serial number
Purchase receipt and supplier invoice reference attached
Expiring-soon list so coverage is used, not wasted
Claim status tracked from submission to credit received
Repair work orders linked to the warranty they fall under

Start your shop — $49/month See the dashboard

Coverage lives on the instrument

Not in a folder, not in an inbox. Serial number, purchase date, supplier, warranty length, and expiry sit on the unit record — the same record your bench and your front desk already open.

Manufacturer and retailer warranty tracked separately
Extended-cover terms recorded where sold
Receipt and invoice references attached

Answer the counter question in seconds

Search the serial, see the purchase date and remaining coverage, and quote accordingly. No customer waits while somebody scrolls a year of email.

Claims that do not stall

A claim needs the serial, the purchase evidence, the fault description, and the work performed. All four already exist on the record, so submissions are fast and follow-ups are tracked.

Claim submitted, accepted, rejected, credited
Supplier contact and reference number
Credit or replacement reconciled against the unit

Stop absorbing costs you could reclaim

Shops routinely repair covered instruments at their own expense simply because nobody checked. An expiring-soon and still-covered view turns that quiet leakage into recovered margin.

Warranties on rental and lending fleets too

Fleet instruments come with coverage as well. Warranty details sit on each rental unit next to its service history, so a covered valve job is claimed rather than swallowed.

Musicians and teachers can use it for their own gear

If you own the instruments rather than sell them, the same record set works for personal collections — purchase evidence, coverage dates, and a service history worth having when you sell.

See the workbench before you sign up

Inventory, pricing, lesson bookings, and instrument lending all live in the same back-office dashboard — no separate apps, no re-keying between them.

Music shop inventory dashboard listing instruments with SKU, serial number, condition, cost, price and status — InventoryEvery instrument tracked by SKU and serial with condition, cost, retail price, and live status — for sale, on hold, in repair, or sold.

Pricing and margin report showing revenue, cost of goods, gross profit and per-product markup — Pricing & marginRevenue, cost of goods, gross profit, and markup per product so you price from real numbers instead of gut feel.

Instrument lending and rental tracker with borrowers, due dates, overdue badges and deposits — Instrument lendingLoans and rentals by unit: who has it, when it is due, what deposit is held, and which agreements are overdue.

Weekly lesson booking calendar with student lessons, teachers, rooms and attendance — Lesson bookingsA weekly teaching calendar with rooms, teachers, and attendance marking — plus the invoice that follows each lesson block.

Frequently asked

How does warranty tracking work?: Warranty terms, start date, expiry date, and the supplier or manufacturer sit on each instrument's record alongside the purchase receipt. Expiring warranties surface as a list rather than as a surprise at the counter.
Can it track warranties on instruments I have sold?: Yes. The unit record survives the sale, so when a customer returns eight months later with a fault you can see what they bought, when, from whom you bought it, and whether it is still covered.
Does it handle manufacturer warranty claims?: It keeps everything a claim needs in one place — serial, purchase date, supplier invoice reference, fault description, and the repair work order — so submitting a claim is a copy job rather than an archaeology project.
What does it cost?: $49 a month for the whole system, including inventory, clients, rentals, repairs, lessons, and accounting.

Keep exploring the workbench

Every part of the shop lives in one system. Follow the workflow closest to what you are trying to fix first.

Run your shop on one workbench — starting today.

$49/month, no contracts, no trial. Import your spreadsheet, invite your team, and have inventory, repairs, rentals, and lessons in one place tonight.