Work Order Software for Repair Shops

The ticket stops being paper

Intake captures the item, its serial, the owner, the reported problem, and the condition it arrived in — with photos. From that moment the job has a record, and the record follows it to the bench, the parts order, the invoice, and the shelf.

• Intake photos and condition notes on the order
• Serial and owner linked, not retyped
• Quote and customer approval recorded with a timestamp

Parts and labor that actually add up

Each line is either a part or labor. Parts carry cost and sell price; labor carries hours and rate. The invoice writes itself from the lines, and the job's margin is visible before you hand the instrument back — not at year-end.

• Part cost vs sell price on every line
• Labor hours at your bench rate
• Job total, job cost, and job margin calculated live

Nothing stalls silently

Awaiting approval, awaiting parts, in progress, ready for pickup. Every work order sits in exactly one state, with the date it got there — so the jobs that have been waiting three weeks are impossible to miss.

• Aging view: oldest open orders first
• Awaiting-parts queue separated from active work
• Ready-for-pickup list for front-desk callbacks

History that pays off two years later

When the same customer brings the same instrument back, the tech opens the record and sees every previous job — what was replaced, what was adjusted, what was noted and left alone. That context is the difference between a guess and a diagnosis.

Per-technician queues

Assign work orders to the bench that will do them. Each tech sees their own queue in priority order; the shop owner sees all of them at once, plus who is overloaded and who is idle.

Repair revenue in your books

Repair work is not a side note — for most shops it is the steadiest margin in the building. Work order totals flow into the same accounting reports as sales, rentals, and lessons, so you can finally see what the bench earns.