Can I attach intake photos to a repair?

Yes. Take photos at intake, mid-repair, and pickup. They stay on the ticket and on the instrument's history forever.

Do customers get status updates?

You can share a status link with customers so they know when their instrument is ready, without phone tag.

Does it track parts and labor separately?

Yes. Tickets break down into parts and labor line items so you can quote, invoice, and report on each.

Music repair shop software

Music Repair Shop Software for Luthiers & Instrument Technicians

Replace the repair notebook and the wall of paper tickets. Music Shop Suite gives luthiers and instrument techs a clean intake form, photo-documented repair tickets, status updates customers can follow, and the full history of every instrument that's ever crossed your bench.

Digital intake form with photos, accessories, and customer notes
Repair tickets with status, estimate, parts, labor, and turnaround
Status updates and pickup notifications for customers
Full repair history per instrument and per client

Start your shop — $49/month See the dashboard

Intake without the paper

Capture the instrument, its case and accessories, condition photos, and the customer's request in one form. The intake becomes a repair ticket — no re-keying, no lost notes.

Condition photos with timestamps
Accessories checklist (case, strap, capo, etc.)
Customer-signed intake summary

Tickets that move with the work

Every ticket has a status — waiting on parts, on the bench, ready for pickup, picked up — plus parts, labor, and estimate. Move tickets through the workflow and customers stay in sync.

Status workflow: intake → diagnosing → in progress → ready
Parts and labor line items with totals
Estimate approval before work continues

Client history at a glance

Open any client and see every instrument they've brought in, every repair you've done, and every photo on file. New techs can pick up where the previous luthier left off.

Connected to your shop, not stuck in a silo

Repair labor flows into your accounting reports. Parts pull from your inventory. The instrument's repair history lives on its inventory card if you also sold it.

See the workbench before you sign up

Inventory, pricing, lesson bookings, and instrument lending all live in the same back-office dashboard — no separate apps, no re-keying between them.

Music shop inventory dashboard listing instruments with SKU, serial number, condition, cost, price and status — InventoryEvery instrument tracked by SKU and serial with condition, cost, retail price, and live status — for sale, on hold, in repair, or sold.

Pricing and margin report showing revenue, cost of goods, gross profit and per-product markup — Pricing & marginRevenue, cost of goods, gross profit, and markup per product so you price from real numbers instead of gut feel.

Weekly lesson booking calendar with student lessons, teachers, rooms and attendance — Lesson bookingsA weekly teaching calendar with rooms, teachers, and attendance marking — plus the invoice that follows each lesson block.

Instrument lending and rental tracker with borrowers, due dates, overdue badges and deposits — Instrument lendingLoans and rentals by unit: who has it, when it is due, what deposit is held, and which agreements are overdue.

Frequently asked

Can I attach intake photos to a repair?: Yes. Take photos at intake, mid-repair, and pickup. They stay on the ticket and on the instrument's history forever.
Do customers get status updates?: You can share a status link with customers so they know when their instrument is ready, without phone tag.
Does it track parts and labor separately?: Yes. Tickets break down into parts and labor line items so you can quote, invoice, and report on each.

Keep exploring the workbench

Every part of the shop lives in one system. Follow the workflow closest to what you are trying to fix first.

Run your shop on one workbench — starting today.

$49/month, no contracts, no trial. Import your spreadsheet, invite your team, and have inventory, repairs, rentals, and lessons in one place tonight.