Can I attach intake photos to a repair?

Yes. Take photos at intake, mid-repair, and pickup. They stay on the ticket and on the instrument's history forever.

Do customers get status updates?

You can share a status link with customers so they know when their instrument is ready, without phone tag.

Does it track parts and labor separately?

Yes. Tickets break down into parts and labor line items so you can quote, invoice, and report on each.

Music repair shop software

Music Repair Shop Software for Luthiers & Instrument Technicians

Replace the repair notebook and the wall of paper tickets. Music Shop Suite gives luthiers and instrument techs a clean intake form, photo-documented repair tickets, status updates customers can follow, and the full history of every instrument that's ever crossed your bench.

Digital intake form with photos, accessories, and customer notes
Repair tickets with status, estimate, parts, labor, and turnaround
Status updates and pickup notifications for customers
Full repair history per instrument and per client

Get started — free in beta See the dashboard

Intake without the paper

Capture the instrument, its case and accessories, condition photos, and the customer's request in one form. The intake becomes a repair ticket — no re-keying, no lost notes.

Condition photos with timestamps
Accessories checklist (case, strap, capo, etc.)
Customer-signed intake summary

Tickets that move with the work

Every ticket has a status — waiting on parts, on the bench, ready for pickup, picked up — plus parts, labor, and estimate. Move tickets through the workflow and customers stay in sync.

Status workflow: intake → diagnosing → in progress → ready
Parts and labor line items with totals
Estimate approval before work continues

Client history at a glance

Open any client and see every instrument they've brought in, every repair you've done, and every photo on file. New techs can pick up where the previous luthier left off.

Connected to your shop, not stuck in a silo

Repair labor flows into your accounting reports. Parts pull from your inventory. The instrument's repair history lives on its inventory card if you also sold it.

Frequently asked

Can I attach intake photos to a repair?: Yes. Take photos at intake, mid-repair, and pickup. They stay on the ticket and on the instrument's history forever.
Do customers get status updates?: You can share a status link with customers so they know when their instrument is ready, without phone tag.
Does it track parts and labor separately?: Yes. Tickets break down into parts and labor line items so you can quote, invoice, and report on each.

Try Music Shop Suite with your own stock.

Free during beta. Import your spreadsheet, invite your team, and see your shop on one workbench.

Get started — free in beta